Managed hosting & ongoing support
An optional retainer that keeps your VoIP platform patched, monitored, backed up, and evolving — long after the initial setup is delivered.
A voice platform is not a set-and-forget appliance. Carriers change their requirements, security advisories land, traffic grows, and business needs shift. Left unattended, a system that was solid at launch quietly drifts toward its next incident.
Our managed-support retainer is for teams that would rather keep shipping their own product than become part-time telephony administrators. You keep ownership of the infrastructure; we keep it healthy, current, and responsive to change.
Everything a running voice platform needs, handled
Exact scope and response targets vary by tier. Every retainer covers the fundamentals below.
Patching & updates
Security patches and version upgrades applied on a schedule, tested before they touch production so an update never becomes an outage.
Monitoring & alerting
Uptime, registration, and resource monitoring with alerting, so degraded trunks or a failing service are caught before your customers notice.
Security & fraud watch
Ongoing review of firewall and Fail2ban logs, credential hygiene, and dial plan guards to keep toll-fraud exposure low.
Backups & restore drills
Automated configuration and database backups, plus periodic restore tests so a recovery actually works when you need it.
Change requests
A defined allowance of configuration changes each month — new extensions, routing tweaks, rate-card updates — handled by the same engineers who built it.
Priority support
A direct channel for issues with response targets appropriate to your tier, instead of starting from scratch with a new provider each time.
Setup fee vs. support retainer
Two separate commitments, so you only pay for ongoing support if you actually want it.
One-time
Setup fee
Design, deploy, harden, and hand over your platform. Paid once, per project.
Recurring
Support retainer
Optional monthly subscription to keep it patched, monitored, and adjusted over time.
- You keep ownership of servers and data
- Cancel or change tier as your needs change
- Same engineers who built your deployment
- Transparent, tiered monthly pricing
Frequently asked questions
No. Every deployment is handed over documented so you can run it yourself. The managed-support retainer is entirely optional, for teams that would rather we keep it healthy than staff that expertise in-house.
Keep your voice platform in good hands
Tell us what you're running and how critical it is. We'll recommend a retainer tier that fits — or confirm you're fine to run it yourself.